Summer 2022 Newsletter

President's Message  •  Don't Spend Your Summer Waiting in Line!
Online Business Applications  •  2022 Scholarship Winners

HFCUVT Video Branch  •  Protect Yourself From Fraud
Member Referral Program •    HFCU Night at Devil's Bowl
  Upcoming Events  •   Get S'more This Summer!
Liberty Mutual    •   Skip-A-Pay 


An image of Matt Levandowski, HFCU President/CEOPresident's Message

The pandemic certainly changed many things; the way we shop, the way we learn and the nature of our social interactions. And it also had a profound effect on the way our members conduct business with us.

Digital and all of our self-service channels have become the preferred way many of our members want to do business with their credit union. That’s why we’ve spent the better part of the last three years rolling out our “best-in-class” digital banking, mobile app, video branch and Interactive Teller Machines (ITMs) to better serve those needs. In fact, over 63% of our members now routinely conduct their financial transactions via our digital banking eBranch app. Just imagine if all of those members walked into the branch or contacted the call center for those transactions. We would not be able to handle all of that business.

And, over the past few months, we’ve seen many more members migrating towards and becoming comfortable with our newest technology, our in-branch ITMs located in the Allen and West Street branches. These machines were installed to assist our members with some of the more routine transactions, so our tellers can help those members with more complex needs.

In order to help even more members feel at ease with these new machines, we are running a summer promotion, “Don’t Spend Your Summer Waiting in Line”. Running now through September 3rd, we are encouraging all members to try out our ITMs for themselves and see how simple and convenient they can be. Simply use an ITM or have a Video Branch session to become eligible for the contest. You will automatically be entered to win one of numerous “summer camp” prizes each week through September 3rd.

Meeting our members’ needs in 2022 and beyond continues to evolve. Technology is changing the financial industry landscape at a pace faster than many of us have ever experienced and I encourage you to step out of your comfort zone and try something new. However, no matter how you choose to conduct your business with us, we want to give you an array of different “options”. Whether you enjoy the daily visit to your favorite branch, need something done after hours, like talking over the phone or want to do everything on your own, we will continue to have those service options available to meet your needs.

Our commitment is and always has been to assist you with your financial goals, make it more convenient for you to conduct your business and provide more benefits for you and your family. Thank you for giving us that opportunity to do just that each and every day. 
 

 

Matt Levandowski
President/CEO

 

Summer Camp PromotionDon’t Spend Your Summer Waiting in Line!

In order to help our members feel more at ease with some of our newer technology options - while spreading some summer fun - Heritage Family Credit Union is running a summer promotion! Use an ITM (Interactive Teller Machine) or HFCUVT Video Branch from now until September 3, and you will be entered to win 1 of 11 "summer camp" prizes!
 
Prizes include Weber Original Kettle 22-Inch Charcoal Grill, RTIC Soft Cooler 30 Insulated Bag, Intex Challenger Kayak Inflatable Set, MOON LENCE Camping Tent, and more!

This contest began on June 21, and one winner  is being drawn each week throughout the summer! There is no limit of entries per person during this period.
 
No purchase or obligation necessary to enter or win. Non-purchase entries have an equal chance of winning. Open to legal U.S. residents 18 years and older as of 6/14/2022. Additional restrictions apply and this offer is subject to change without notice. All loans are subject to credit approval. Equally opportunity lender. Federally insured by the NCUA. Visit our website for full official contest rules.
 


Image of woman at desk looking at smartphone
Online Business Applications Are Now Available!

As we continue to make strides towards serving our members wherever they are, Heritage Family Credit Union is pleased to announce our new online application for business members.
 
Businesses who are not currently Heritage Family Credit Union members can now apply for a new membership without needing to come into a branch - while current HFCU business members may use the online application to apply for a Business Visa Credit Card or one of our many Business Loan options.
 
To learn more about opening your business membership, please refer to this handy checklist or contact Business Services during regular business hours at 802.747.2337.

 

  
2022 HFCU Scholarship Winners
2022 HFCU Scholarship Winners Announced


Congratulations to the recipients of the 2022 Heritage Family Credit Union Scholarship! This year’s recipients were Emma Hoover from Arlington High School, Brady Geisler from Rutland High School, Olivia Calvin from Rutland High School and Sierra Brown from Mount Anthony Union High School.
 
The mission of this scholarship is to support a deserving high school senior who intends to pursue further education in an accredited undergraduate program at a college, trade school, or university. There are a total of four (4) scholarships of $1,000 each open to all seniors attending a High School in the HFCU field of membership.

left to right: Brady Geisler from Rutland High School, Olivia Calvin from Rutland High School, Sierra Brown from Mount Anthony Union High School.
 

 

We're Here for You, Wherever You AreHFCUVT Video Branch Now Available on Saturdays

In addition to our regular Monday-Friday hours, HFCUVT Video Branch is now also available on Saturday mornings from 9am-12pm.
 
With HFCUVT Video Branch, here is just a sample of what you can do, from the comfort of your home or office:
 
· Open a new HFCU membership or add a joint member
 
· Apply for a new loan

· Open a new savings, checking account, HSA or CD

· Set up a wire transfer

· Open an IRA or withdrawal from an existing one

· Participate in Financial Counseling with an HFCUniversity Financial Counselor

· Get help with certain online banking functions
 
Contact a Video Branch agent today! The HFCUVT Video Branch App is also available on the iOs App Store or Google Play.
 

 



Introducing ITM Video











 


Protecting Yourself From Fraud and Scams

 

Working to protect our members from fraud is one of our highest priorities. If we notice something that is outside of your normal pattern, our team may dig a little deeper and even contact you to help protect your account. 
 
However, we will NEVER verbally ask you to provide a code sent to you by email or text message as a way to verify your account. If you receive a call from someone claiming to be from Heritage Family, and you are asked for a code that you didn't generate yourself as part of two-factor authentication through eBranch, hang up and contact our trusted call center at 888.252.8932.
 
When it comes to protecting yourself from fraud, if something seems too good to be true, it probably is. If you ever have questions about a scenario (phone call, text message, internet pop up) that you think might be fraudulent, please call us at 888.252.8932 and we'll do our best to help!
 

 

Do you know someone amazing? We're hiring!Member Referral Program

Heritage Family Credit Union is continuing to offer a Member Referral Program as we recruit new employees to join our staff!
 
We encourage you to recommend someone you know (friend, family member) who might be a great fit to join our employee team at Heritage Family Credit Union.
 
If the applicant you've suggested is hired, $100 will be deposited into your HFCU account once the new employee starts - and an additional $100 will be deposited when the new employee reaches 90 days of employment.
 
Please be sure to forward the Careers page on our website to the applicant you are referring so that they can apply!
 
We appreciate your assistance and support in helping Heritage Family Credit Union to be our very best!
 


HFCU Night at Devil's Bowl SpeedwayHFCU Night at Devil’s Bowl Speedway

Heritage Family Night races back to the Devil’s Bowl on Saturday, September 17th at 6pm! Thundering engines, checkered flags, and lightning-fast cars are just a few of the sights and sounds you will experience at Heritage Family Credit Union Night. Back again, by popular demand, is the Kids’ Penny Drop! It will be a great time for the entire family, once again.
 
Admission is free for HFCU members who provide proof of membership, which can include items such as a statement, ATM/debit card, or VISA card. Devil’s Bowl Speedway is located on Route 22A in West Haven, Vermont. For more information, please visit devilsbowlspeedwayvt.com.
 



Upcoming Events

Stop by the HFCU tent and say hello at the following community events this summer!

Friday Night Live - Downtown Rutland
Friday, July 22, 2022
Friday, August 5, 2022
Friday, August 19, 2022

National Night Out - Bennington, Fair Haven, Manchester, Rutland
Tuesday, August 2, 2022
 
HFCU Night at Devil's Bowl Speedway
Admission is FREE for HFCU members who provide proof of membership
(statement, ATM/debit card or Visa card)
Saturday, September 17, 2022 • 6:00 PM
Route 22A, West Haven, VT
 


Get S'more This Summer!Dad, Grandpa and Son around Campfire

1.5% Cash Back & match or beat your existing rate* when you refinance your collateral loan with HFCU.

 
Apply online, connect with us through HFCUVT Video Branch call 888.252.8932. Offer does not apply to real estate, business, or existing HFCU loans.
 
The full details are available on our website here.


 


Liberty Mutual. Image of kids getting into vehicleLiberty Mutual Has You Covered

Heritage Family Credit Union is happy to provide a full suite of insurance products through our partnership with Liberty Mutual.  Heritage Family Credit Union members are eligible for a special discount through our local representative Jen Goeke. You can stop into your local branch or contact our Call Center toll-free at 888.252.8932 for a free, no obligation quote!

Liberty Mutual is happy to offer you a variety of coverages options including: Home, Auto, Condo, Renters, Flood, Personal Liability, Watercraft, Motorcycle and Valuable Possessions Protection.
 
 


Father Helping Daughter on SkateboardSummer Fun Brought to You by Skip-A-Pay

Skip your July or August loan payment and enjoy the extra cash.* Real Estate, Visa, Mobile Homes and Business loans excluded. For qualified members.
 
The full details are available on our website here.