All HFCU branches, drive-thrus, and HFCUVT Video Branch will be closed on Monday, October 9 for Indigenous Peoples’ Day.
We've got your back with IDProtect® 1
IDProtect offers identity and credit file monitoring and detection, providing monthly reports and alerts whenever changes are made to your credit file.
IDProtect offers access to your credit report and credit score, allowing you to monitor your credit score and keep track of changes and setbacks.
Should you become a victim of identity fraud, a dedicated IDProtect fraud specialist will be assigned to manage your case.
IDProtect is FREE with your Premier Checking account. 2
Follow the step-by-step processes below to register your Emerald Visa® Credit Card or HFCU Debit Card in eBranch to add real-time security & settings.
Add a sub-user for the joint member on your account.
To keep your HFCU eBranch account as secure as possible, we encourage you to use SMS, Voice, or Push authentication as your method for two-factor authentication, all of which are safer authentication methods than email.
To turn on two-factor authentication in eBranch, navigate to your profile and verify your phone number(s). This will ensure that you will be allowed for two-factor authentication selection in the future. (If a number has not yet been verified, the words "Verify" will display next to it. To verify that phone number, click the link and follow the steps for verification.) Additionally, in your "User Settings" menu, select "Security" and then the "Devices" tab. This tab will display all of the devices that have accessed your account. If one of your devices is eligible for push authentication, you can deactivate or activate it under that specific device.
If you have any questions or need assistance updating your two-factor authentication method, please contact us at 888.252.8932.
1 IDProtect® service is a personal identity theft protection service available to personal checking account owner(s) who are at least 18 years of age, their joint account owners, and their eligible family members. The service is available to non-publicly traded businesses and their business owner(s) listed on the account and their eligible family members (service not available to employees or authorized signers who are not owners). Service is not available to a “signer” on the account who is not an account owner. Service is not available to clubs, organizations, and/or churches and their members, schools, and their employees/students. For revocable grantor trusts, the service is available only when a grantor is serving as a trustee and covers the grantor trustee(s) and their eligible family members. For all other ﬁduciary accounts, the service covers the beneﬁciary, who must be the primary member, and their eligible family members (Fiduciary is not covered). Family includes: Spouse, persons qualifying as a domestic partner, children under 25 years of age, and parent(s) of the account holder who are residents of the same household.
2 There are no minimum balance requirements and the monthly fee is $3.95 per month, or $2.95 per month with regular direct deposit. Regular direct deposit means two (2) direct deposits of at least $150.00 each, or one Social Security deposit in a month.