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Web Privacy & Cookie Policy

Introduction and Policy Scope

This Heritage Family Federal Credit Union (HFFCU) Web Privacy and Cookie Policy (“Policy”) applies to your interaction with Heritage Family Federal Credit Union at any online, mobile site or application that we own and control, as well as where the responsibility lies for websites HFFCU links to that they do not control or own. Other disclosures and policies may apply in conjunction with this Policy. The Policy also explains the use of certain data types and functionalities. Please understand that where we have a presence on a site owned by a third party, such as a page or handle on a social media site, that third party’s privacy policy and terms of use, rather than this Policy, will govern, unless explicitly stated otherwise.

Policy Agreement

By using our website or interacting with a Heritage Family Federal Credit Union advertisement, link, application, page, or an account on a third-party site, you consent to this Policy.

Web Policy

Heritage Family Federal Credit Union’s website ( contains links to other websites for convenience and informational purposes only. Please be aware that when you select and follow a link on our webpage, you may be leaving our site. For linked sites that are not under the control of Heritage Family Federal Credit Union, a pop-up will inform you that you are leaving the Credit Union’s site. HFFCU is not responsible for the contents of any of these linked sites, or any link contained in a linked site, or any changes or updates to such sites. HFFCU is also not responsible for any transmission received from a linked site. Inclusion of a link does not imply endorsement by the client of the website, its content, advertisers, or sponsors.

Cookie Policy

Heritage Family Federal Credit Union’s cookie policy explains how HFCU collects and uses cookies on our website. Preventing cookies in your browser may cause a loss of functionality in certain areas of the website.

What are cookies?

“Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.
Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Computer Cookies are created not just by the website the user is browsing but also by other websites that run ads, widgets, or other elements on the page being loaded. These cookies regulate how the ads appear or how the widgets and other elements function on the page.”

Types of Information

Online interaction may happen in a variety of ways including through a mobile device. We may offer the ability to apply, enroll, register, or access your accounts online. Information that we may collect about you through online interaction includes information that you input, such as your name, address, email address, and other contact information; data resulting from your online activity and interaction; and location information. We may also gather additional information, either directly, through analytical tracking, or third parties, such as your device’s operating information, how you have interacted with HFFCU online, the type of device and browser you are using, your device’s operating system, and additional information your device provides.

HFFCU’s Cookies

Type of Cookie: Essential web cookies

HFFCU website

Cookies’ Function
Essential web cookies provide additional functionality on the website. These types of cookies enable logging into user accounts and accessing various services

Your Choices
These cookies can be deleted through your browser settings, however doing so may have an impact on the functionality of the website.

Type of Cookie: Analytics Cookies

Google Analytics

Cookies’ Function
HFFCU uses analytics to better understand website usage. With the collected data, we are able to analyze traffic and behavior on our website. This enables us to display and provide content that is useful to our visitors.

Your Choices
You can control and delete these cookies through your browser settings. Information on how to opt out of Google Analytics is available.

Type of Cookie: Third-party tracking, services, and marketing


Cookies’ Function
HFFCU utilizes third-party utilities that leverage cookies to help ensure the efficiency of the site. By tracking usage, these cookies provide data to help validate that the content delivered to the site is as effective as possible for all users. Other cookies help to optimize the compliance of the site by providing statistics that help validate whether our content follows our defined policies.

Your Choices
Visitors can control and delete these cookies through browser settings. Information on opting out of each service can be found on the respective service's privacy policy page.

It is important to note that opting out of these services is via cookies, therefore if you delete cookies, use a different browser, or change devices, you will need to opt-out again if desired. Your choice to opt-out on a particular browser or device will apply only to the collection and use of information from that particular browser or device. Opting out on a particular device will not opt you out of information collected on other devices, nor will it limit cross-device sharing on those other devices.

Acceptance of Cookies

Although there are some browsers that allow you to set up rejection of cookies, you may lose site functionality including online account access. By rejecting all cookies, you, therefore, limit website and online account functionality. We recommend you read information provided by your browser or device on how to use their cookie management tools.

Additional Technologies

We may also use additional technologies such as pixel tags or clear GIFs through our sites. These technologies are used to measure effectiveness, responsiveness, loading times, and tracking what information is presented to visitors.

Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years of age.