FAQ
External Loan Payment FAQ
When will my payment(s) post?
Payment(s) will post on the next business day before the credit union opens for regular business.
What is the fee?
There is NO fee for payments.
Can I make more than one payment at a time?
Yes, but not as a single transaction. For more than one payment on the same loan, you must set it up as recurring.
What do I need to make my payment?
Routing/ABA# and account number.
Can I set up recurring payments?
Yes.
Can I payoff my loan?
Interest is added daily to your loan. Please call our call center at 888.252.8932 or visit a local branch to ensure the payoff amount is correct.
Who can make payments?
Only primary and joint owners on loans.
Can I pay less/more than the minimum due?
Yes.
What is the maximum amount I can pay?
$2,500
What types of loans can I pay?
All loans other than mortgage loans and VISA credit cards.
How will I know if my payment has gone through?
You will receive a confirmation email when your payment has processed.
When will funds be removed from my account?
Funds will be removed from your external account on the next business day, before the bank/credit union opens.
Can I pay with a debit/credit card?
No. You will need to call our call center at 888.252.8932 for payment with a card; there is a $7.50 convenience fee for this service.
Is there a cutoff time to when payments are processed?
Payments must be made by 8:00 PM to post the next business day before the bank/credit union opens. Payments after 8:00 PM will process within two business days.
What if I need to stop my payment after it is processed?
You will need to contact the financial institution where payment came from, to discuss stop payment options.
What if I forget my username/password?
Your username will always be your email address. Please select “forgot password” and an email will be sent with password reset instructions
.
What if I have a partial direct deposit coming in for my payment already?
You will need to contact your employer and stop that direct deposit before setting up an external loan payment to avoid having both payments post.
What if I have a payment automatically coming in from another financial institution?
You will need to contact the other financial institution to stop all future payments before setting up an external loan payment to avoid having both payments post.
What if I set up automatic payments from another financial institution through Heritage Family Credit Union?
You will need to contact us at 888.252.8932 and speak with a representative before setting up an external loan payment to avoid having both payments post.
Will my external loan payments stop when I pay off my loan?
Yes.
SmartDeposit FAQ
Are there any limits for the amount that can be deposited?
Yes, there are limits for SmartDeposit:
Daily: Two checks per day with a dollar amount of $2,000
Monthly: Twenty checks per month with a dollar amount of $20,000
What kind of checks will HFCU will accept through SmartDeposit?
SmartDeposit will accept the following types of checks:
• A personal check (Share Draft)
• Payroll check
• Money Order
• Traveler’s Check
• Certified Check
Are there any checks HFCU will NOT accept through SmartDeposit?
Yes, there are several types of checks which will not be accepted by SmartDeposit:
• A third party check, i.e., any item that is made payable to another party and then endorsed to you by such party
• An item drawn on your personal account at Heritage Family Credit Union
• An item that contains evidence of alteration to the information on the check
• Any check previously converted to a “substitute check” as defined in Regulation CC
• An item issued to you by a financial institution in a foreign country
• Cashier’s Check
• Remotely Created Check
• An item that is “stale dated”, expired, or “postdated”
• Any item that is “non-negotiable”
• Items that have been re-deposited or returned, such as NSF or refer to maker or returned for any other reason
• Any item that is incomplete
• Cash
• Saving Bonds
Do I have to do anything special for endorsing my checks?
Yes, endorsements that
MUST be on the back of a check deposited through SmartDeposit:
• Your Signature
• “For Deposit Only”
• Your Account Number
• “Heritage Family Credit Union”
How long should I hold onto my deposited checks for?
Members should hold onto checks deposited via SmartDeposit for six months.
Regulation D FAQ
Regulation D, also known as the Reserve Requirements of Depository Institutions, is a Federal regulation that limits the number of automated withdrawals to six per month from a Share (Savings) Account. It ensures that financial institutions maintain adequate reserves for funds on deposit. Regulation D impacts the number of transfers and withdrawals allowed from each type of deposit account at all financial institutions including Heritage Family Credit Union.
Transaction limitations apply to Primary Share (Savings) Accounts, Secondary Share (Savings) Accounts, Money Market Share Accounts, and Club Accounts which, in this summary, we will refer to collectively as “Savings”. You may not make more than six pre-authorized or automated transfers from these accounts each month. No more than three of these six transfers may be made to a third party. If you exceed these transfer limitations in any month, we may return the transfer unpaid. Balance inquiries, payments to HFCU loans, and all transactions within a Share Draft (Checking) Account do not count as part of those six transactions. There are no limitations to the number of transactions that you may perform on any account in person, by mail, or at an ATM.
To read more about this regulation and other regulations, please visit the Federal Reserve web site.
Which Transactions Count Towards the Six Transaction Limit?
Regulation D Chart
| Type of transaction |
Does it count towards the limit of six transactions? |
| Electronic debits/withdrawals from your Savings from a third party (i.e. utilities, gym membership, etc.) |
YES |
| Transfers from Savings to Checking via e-Branch Home Banking or MARS 24-Hour Teller |
YES |
| Transfers from Savings to Checking via fax or email request |
YES |
| Transfers from Savings to Checking with a Call Center Representative |
YES |
| Visit a branch office to transfer funds |
NO |
| Transfers from an Overdraft Line of Credit to cover Checking transactions |
NO |
| Transfers from Savings to make an HFCU loan payment |
NO |
| ATM withdrawals/transfers from Savings |
NO |
| Direct deposits into Savings accounts (such as payroll and tax refunds, etc.) |
NO |
| Transfers from Checking to Savings through a teller |
NO |
If I have reached my Regulation D limit and still need to transfer funds, how may I do that?
You may perform unlimited transfers in person, by mail and by ATM.
If I have three Savings accounts at the Credit Union, does the six transaction limit apply to each account? Are transfers aggregated from all three accounts in determining the six transaction limit?
The six transaction limit applies to each one provided the accounts were not established for the sole purpose of avoiding Regulation D compliance.
Does Regulation D apply if I arrange for automatic debit withdrawals directly with a third party to pay for phone service, newspaper delivery, cable, etc.?
If you arrange for automatic withdrawals from your Savings for a utility or subscription service, etc., these transactions are impacted by Regulation D. To avoid this, please set up all automatic withdrawals to come out of your Checking. Or, take advantage of Heritage Family’s e-Bill Pay service, which is free when you have Direct Deposit or are an Ambassador Member.
What about electronic deposits to Savings, such as tax returns or Direct Deposit?
Deposits to Savings are not monitored – the purpose of a Savings account is to put money into the account. Regulation D only affects withdrawals from Savings; therefore, we suggest that your Direct Deposit be posted to your Heritage Family Checking Account. Call, email, or visit a branch office today to set up your Direct Deposit preferences.
Does Regulation D apply to the use of Visa Check Cards at gas stations, grocery stores, restaurants, and the like?
When you use your Visa Check Card for a point of sale transaction at a gas station or retailer, the funds are debited from your Checking, which means that the transaction is not subject to Regulation D. This is a great reason to set up an overdraft line of credit.
Will I be charged a fee for going over my limit of six transactions per month?
Yes, the Credit Union will begin assessing a $10 Excessive Transaction Fee for each transaction that exceeds the transaction limits set forth above. This fee will be assessed regardless of whether the Credit Union pays the transfer or returns the transfer unpaid.
Additional Tips
1. Plan ahead and make one large transfer instead of several small transfers. Each Regulation D transfer (made by e-Branch Home Banking, M.A.R.S 24-Hour Teller or fax) counts as one transaction, no matter what the amount. You may utilize an ATM to transfer funds between your accounts to avoid Regulation D.
2. Consider visiting a branch office, using an ATM, or mailing your transfer request. These transfers are not limited.
3. Balance your checking account on a regular basis. This may help you reduce the number of Regulation D transfers from your Savings account. Or, take advantage of our e-Bill Pay service, which is free when you have Direct Deposit.
4. Have your Direct Deposit sent to your Checking account. You may transfer excess funds to your Savings without limit.