Spring 2022 Newsletter

President's Message  •  Federal Reserve Raises Interest Rates
Interactive Teller Machines  •  Employee of the Year

Member Referral Program  •  How We Protect You 
Friends of the Foundation  •    Youth Month is Here!
  Upcoming Events  •   Swipe, Tap, Use. Be Entered to Win!
Liberty Mutual    •   High School Scholarships  •   Heritage Way - Investments, Insurance, & Retirement

An image of Matt Levandowski, HFCU President/CEOPresident's Message

Here TODAY. Here TOMORROW. Here for YOU!

That sounds so simple, but in today’s ever-changing financial landscape, I thought it was important for you to understand that Heritage Family will be here to meet your financial needs for many years to come.

With the news of People’s United Bank getting bought out by M&T Bank, and VSECU merging into New England Federal Credit Union, I’m sure questions abound as to where HFCU stands on this subject. I can assure you that we are, and have always been, your financial institution, committed to serving our members' needs throughout your financial lives and we will always be “here for you.” The Board of Directors and I are committed to Heritage Family remaining a vibrant part of our members’ lives and the communities we serve.

Yes, continued growth is important to remain a viable, stable financial institution to meet the ever-growing diverse needs of our members. But, growth just for the sake of growing doesn’t seem like a good strategy, in my opinion. And it certainly doesn’t feel good for those devoted supporters of the financial institution that is being left behind.

As HFCU celebrates our 66th year in operation, I am pleased to report that your financial institution has never been in better shape. With over $700 million in assets, another $230 million in assets under management in our Heritage Way Financial Services platform, over 49,000 members, 165 employees and 10 branches, HFCU has become the local financial choice of the many residents in the communities we serve. And we are proud of that distinction.

As we look to the future, we will continue to look at opportunities to expand our geographic footprint and better serve those underserved by a credit union, but it will not be at the expense of our loyal Heritage Family Credit Union members. We want to ensure that your financial cooperative is resilient enough to withstand, not only a pandemic, but the many challenges that lie ahead including crypto currency, Fintechs and traditional competition. What binds us together is your unwavering support as a member-owner. It’s our common denominator that differentiates us from those other financial institutions and allows us to thrive and not just survive.

I can assure you that your Board of Directors, management team, staff and I are committed to serving your needs and we remain proud to be your community credit union. Thank you for your continued support.


Matt Levandowski


Federal Reserve Raises Interest Rates

In March, the Federal Reserve raised interest rates for the first time since December 2018. Additionally, they have hinted at the probability that they will continue to raise rates over the course of this year. What does that mean to you, our members? With higher interest rates you can expect to pay more when you need to borrow money, whether that may be a new auto loan, mortgage or even your credit card.

As your credit union, we are here to help! Now is the time to consider refinancing any existing loans you may have at other financial institutions. Bringing your loans to Heritage Family Credit Union not only supports the collaborative membership, but it provides convenience and peace of mind for you, saving you time and money by having all your accounts in one place. And HFCU will rate match any existing term and rate, as low as 1.90% APR*.

And don’t forget those credit card balances, most card agreements include language that allows the financial institution to raise rates whenever they want, so now is the time to transfer any balances you may have on other cards to an HFCU Emerald VISA® card. You’ll never pay a balance transfer fee and you can pay your bill conveniently through eBranch home banking, our mobile app, at an ITM or even by visiting a teller.

Conveniently apply to refinance your loan or transfer your card balances online, by contacting us at 888.252.8932, visiting HFCUVT Video Branch, or stop by today to any of our 10 branches. Save time, save money and rest easy, we are here for you at Heritage Family Credit Union!

*APR=Annual Percentage Rate. Other rates and terms available. No additional discounts available. Certain credit criteria applies for lowest advertised rate. Certain restrictions apply. To qualify, a borrower must meet underwriting requirements. All loans are subject to approval. Rates subject to change without notice. Equal opportunity lender. Federally insured by NCUA.


ITM Robot

Interactive Teller Machines (ITMs)


If you haven't done so already, be sure to try out our Interactive Teller Machines (ITMs)! These machines are now in-branch at Allen St. and West St. in Rutland, along with in our Fair Haven Drive-Thru - with more locations following soon. ITMs offer an enhanced ATM experience, providing a convenient way to conduct transactions while helping to save our members from waiting in long lines. If you find that you need to speak with a local, friendly Heritage Family Credit Union team member, you're able to connect through video on the ITM, just as you would working with a teller.

Jody Garrow, Video Branch Representative
HFCU Employee of the Year

Jody Garrow, Video Branch Representative, was honored as Heritage Family's 2021 Employee of the Year, during the Credit Union's annual all-staff meeting in January.

Following the closure of our North Main Street branch in early 2021, Jody became our first all-virtual Financial Service Representative - playing an integral part in the launch of HFCUVT Video Branch and the live teller assistance component of our Interactive Teller Machines (ITM).

Many of our former North Main Street members have been happy to know that Jody is still only a Video Branch call away, and we are grateful for her hard work and dedication to HFCU and its members.



Do you know someone amazing? We're hiring!Member Referral Program

Heritage Family Credit Union is excited to announce our Member Referral Program for new employees!

We encourage you to recommend someone you know (friend, family member) who might be a great fit to join our employee team at Heritage Family Credit Union.

If the applicant you've suggested is hired, $100 will be deposited into your HFCU account once the new employee starts - and an additional $100 will be deposited when the new employee reaches 90 days of employment.

Keep an eye out for posters in our branches with more information, and please be sure to forward the Careers page on our website to the applicant you are referring so that they can apply!

We appreciate your assistance and support in helping Heritage Family Credit Union to be our very best!

We're Here For You

How We Protect You, Our Members

Working to protect our members from fraud is one of our highest priorities. As your trusted financial
institution, we monitor patterns of account activity and if we notice something that is outside of your normal
pattern, our team may dig a little deeper to help protect you. As part of this process, we may need to ask you
questions such as:

• Where did you get your check from, do you know this person?

• Why are you making this large withdrawal? Can we give you a cashier's check instead?

• Could we please see your ID?

We ask questions like these to help protect you against ID Fraud, account takeover fraud, romance scams,
check fraud, fraudulent goods being sold over the internet, and many other schemes. When it comes to
protecting yourself from fraud, if something seems too good to be true, it probably is. We encourage our
members to take advantage of the security alerts included within eBranch, and if you have questions about
a scenario that might be fraudulent, please call us at 888.252.8932 and we'll do our best to help!

Friends of the FoundationFriends of the Foundation

Have you become a Friend of the Foundation yet? The membership of the Heritage Family Cares 4 You Foundation is excited to announce they have selected the recipients of four (4) “Friends for the Community“ grants. These $5,000 grant awards, to local non-profit organizations that serve our communities, were chosen by votes collected from the Friends of the Foundation membership. The awardees will be announced at the 66th Annual Meeting of HFCU. While this voting opportunity has passed, you can still help support your favorite non-profit organizations throughout the year by supporting Heritage Family Cares 4 You!

Become a Friend of the Foundation with a $15 membership donation. Your support will amplify the philanthropic mission of the foundation and help organizations throughout the communities we serve.

You can also give to the foundation with your Amazon Smile account by visiting this link, or search for "Heritage Family Cares For You Foundation" on Amazon Smile to activate HFCares4U as your charity of choice.

Save small, dream BIG at your credit unionYouth Month is Here!

April is Youth Savings Month and our Heritage Heroes have a lot going on!

We are offering two essay contests - one open to third and fourth grades, the other for fifth and sixth graders - and a young artist contest for newborns through second grade.

The full details for the contests are available on our website. You may also visit your local branch for entry forms.


We are also hosting a Dance Party for young people age, 8 - 12 on Friday, April 22 from 5:30-7:30PM. There’s going to be a DJ, games, food & fun at the Heritage Family Fieldhouse, 134 Community Drive in Rutland. The event is free, and open to the public, but RSVP will be required.

Don’t forget to pick up a quarter bank from your local branch for your Heritage Hero! Every time a Heritage Hero fills up a bank and deposits $5 on the card, they get to pick from our Heritage Hero Prize Box!

Upcoming Events

Homebuyer Happy HourHOMEBUYER HAPPY HOUR  •   Wed. April 13  5:30PM
Ron Hance Operations Center, 26 Allen St. Rutland or via Zoom

Four panelists from across the real estate industry will share insight and answer questions. Attend in-person or via Zoom. Email mark@hfcuvt.com or call 802.776.2176 to RSVP.

66th Annual Meeting66th ANNUAL MEETING  •   Wed. April 20  6:00PM
Virtual Annual Meeting held via Zoom

Open to all members of Heritage Family Credit Union. RSVPs are required before Friday, April 8. RSVP by visiting this link or by calling 802.747.2380.

Youth Month Dance PartyYOUTH MONTH DANCE PARTY  •   Fri. April 22  5:30 - 7:30PM
Heritage Family Field House, 134 Community Dr., Rutland

For ages 8-12 years old. DJ, games, food - and special prizes for Super Savers! This event is free and open to the public. RSVPs are required through Rutland Parks & Recreation.

Shred 4 GoodSHRED 4 GOOD  •   Sat. May 14  9:00AM - 12:00PM
Ron Hance Operations Center, 26 Allen St. Rutland

Free shredding of confidential information. No commercial business, residential documents only. Three boxes maximum. No 3-ring binders, books or garbage.


Swipe. Tap. Use. Be entered to win!
Swipe. Tap. Use. Be Entered to Win!

Make 10 or more purchases of at least $5 each with your Emerald VISA® Credit Card and be entered to win up to $500 towards your credit card balance! One winner each month of April, May & June! 


Liberty Mutual. Image of kids getting into vehicleLiberty Mutual Has You Covered

Heritage Family Credit Union is happy to provide a full suite of insurance products through our partnership with Liberty Mutual.  Heritage Family Credit Union members are eligible for a special discount through our local representative Jen Goeke. You can stop into your local branch or contact our Call Center toll-free at 888.252.8932 for a free, no obligation quote!

Liberty Mutual is happy to offer you a variety of coverages options including: Home, Auto, Condo, Renters, Flood, Personal Liability, Watercraft, Motorcycle and Valuable Possessions Protection.

Graduation cap with HFCU logoHigh School Scholarships

HFCU is offering four (4) $1,000 scholarships, open to High School seniors in our field of membership who intend to pursue further education at an accredited college, trade school or university in the Fall of 2022. HFCU is offering four (4) $1,000 scholarships, open to High School seniors in our field of membership who intend to pursue further education at an accredited college, trade school or university in the Fall of 2022.

The full details for eligibility and application are available on our website.


Colton Blackman, Financial AdvisorColton Blackman Joins Heritage Way

Financial Advisor Colton Blackman has joined Rich, Steve, Tara, and Madeline as part of the Heritage Way - Investments, Insurance, & Retirement team serving the members of our credit union.

With over 8 years of previous experience as an investment advisor, Colton is enthusiastic about empowering members to meet their financial goals through customized financial planning and wealth management solutions. Colton will take the time to get to know you and will work closely with you to review the best strategies, answer your questions, and create a plan that is designed for your specific needs.

Colton said, “Growing up in Vermont, it has always been important to me to serve my community. I feel that financial planning is something that everyone should be empowered to do, and I’m honored to help our members accomplish their goals.”

Raised in Killington, Colton has always had a strong sense of community and is proud to be joining the Heritage Way - Investments, Insurance, & Retirement team. He currently lives in Woodstock, VT, with his wife Katie and Labrador Retriever, Brooks. Colton enjoys skiing in the winter, while golfing, and boating on Lake Champlain during the summer months.

We are very pleased to have Colton serving our credit union members and hope you will take the opportunity to contact him or say hello when you see him in one of our branches. For more information, or to schedule a no cost, no obligation initial consultation, Colton can be reached directly at 802.776.2171 or toll free at 888.252.8932.
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