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A man in a wheelchair holds his Emerald Visa card in one hand and a tablet in the other

Card Control Set-up

Follow the step-by-step processes below to register your Emerald Visa® Credit Card or HFCU Debit Card in eBranch to add real-time security & settings.

  • From the dashboard, select the credit card in the account listing.
  • Then, choose Details & Settings. 
  • Once you receive a new card, activate it by clicking the "Activate" button in the "Details & Settings" tab. To access card controls for existing cards, click that card profile from the list.
  • To turn on card controls and alerts, this button will say "Register." After registering, it will say, "Unregister."
  • Credit card alerts are located with the remainder of the alerts. Once registered for card controls, you can adjust your alerts here. 
  • You can then set alerts as needed. Credit card alerts will default to your mobile number.
  • Please note these steps can be followed from your smartphone or tablet using the HFCU eBranch mobile app.
  • From the dashboard, select your share draft checking in the account listing.
  • Then, choose Details & Settings. 
  • Once you receive a new card, activate it by clicking the "Activate" button in the "Details & Settings" tab. To access card controls for existing cards, click that card profile from the list.
  • To turn on card controls and alerts, this button will say "Register." After registering, it will say, "Unregister."
  • Debit card alerts are located with the remainder of the alerts. Once registered for card controls, you can adjust your alerts here. 
  • You can then set alerts as needed. Debit card alerts will default to your mobile number.
  • Please note these steps can be followed from your smartphone or tablet using the HFCU eBranch mobile app.

Add a sub-user for the joint member on your account.

  • From the Dashboard or eBranch, open the "Manage Users" tab.
  • Select "+ Add a New User."
  • You will be prompted to send and enter a security validation code for security purposes.
  • Fill in the information for the member – including First and Last Name, address, email, and phone numbers. You will also need to create a unique username for them at this step.
  • Review the permissions on the following screen to review what they will have access to.
  • Confirm the user.
  • The sub-user will receive a temporary password that they will use to log in for the first time. They will be prompted to set a new password at their first login.
  • You can review your sub-users and their permissions anytime by visiting the "Manage Users" tab.

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Tax Tips

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How-to

To apply for a loan, you can:

• Apply online
• Apply from inside eBranch through a web browser or the mobile app
• Apply over the phone at 888.252.8932

To make a payment on your loan, you can:

To transfer money, you can:
• Utilize eBranch through a web browser or the mobile app
• Visit one of our ATMs or ITMs
• Visit our Drive-Thrus 
• Use M.A.R.S. (our audio teller)
• Call 888.252.8932
Members in good standing can also utilize eBranch to transfer money to an external account or another Heritage Family Credit Union Member. If you have questions about this service, please call 888.252.8932.

To Report a Lost or Stolen Card:
Report a Lost or Stolen Card During Normal Business Hours: 888.252.8932
Report a Lost or Stolen Debit Card After Hours:  866.550.1689
Report a Lost or Stolen Credit Card After Hours: 866.570.1238
Report a Lost or Stolen Card While Out of the Country: 727.299.2449

To Dispute Debit Charges:
Dispute a Charge: 888.918.7341

To Review Debit Card Declines:
Debit Declines During Normal Business Hours: 888.252.8932
Debit Declines After Hours: 866.550.1689

To Activate an Debit Card:
Debit Card Activation Number: 800.631.3197 *must call from primary phone number
Debit Card PIN Number: 888.886.0083 *must call from primary phone number

To Contact Credit Card Rewards:
CURewards Customer Service: 1.800.637.7728

  1. After logging into eBranch, navigate to "Make a Transfer." 
  2. Select the "Add External Account" link. A red circle around the words Add External Account
  3. Read and accept the External Account Service Agreement.
  4. Select the best connection option for you - "Instant Account Verification" or "Manual Account Input."
  5. For "Instant Account Verification," you must know your online banking credentials for the other institution you are connecting to.
  6. For "Manual Account Input," you must manually input the account and routing numbers for your account. The verification process can take between 2-5 business days. You will receive "trial deposits" in your other account and need to return to eBranch to verify the amounts before sending or receiving funds with the linked account. Adding an external account to eBranch either by instant connection or manually input

To be eligible to add an external account in eBranch, you must be a member in good standing. A member in good standing is one with no delinquencies on loans or negative balances on primary accounts. Fresh Start Members are not eligible for this service.

To get assistance with Bill Pay, you can call 800.474.8832.

Cashier's checks or money orders can be obtained by visiting your local branch. Fees may apply.

A balance inquiry can be obtained by:

Heritage Family Credit Union's routing number is 211691318.

Checks can be ordered by:
• Utilizing eBranch through a web browser or the mobile app
• Visiting one of our Drive-Thrus 
• Calling 888.252.8932

Please visit a shared branch location with your Government-issued ID and account number. Shared branch locations can be found here. 

To send a wire, please call us at 888.252.8932, visit your local branch, or speak with a HFCUVT Video Branch Agent.

For answers to your general questions, please send a secure message through eBranch or call us at 888.252.8932.

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Medicare Supplemental Insurance

Need some help navigating the maze of Medicare? Come in and talk to our Medicare Specialist, Tara Williams, and let us help you find your way. Your no-obligation meeting will allow you to ask questions, allow our team to review what you have for benefits, and assist you in examining all the options to help you make the best choice for your healthcare needs today and in the future. Call to schedule a convenient time to meet at the branch closest to you.

Email or call Pamela Forte at 802.776.2190 to make an appointment today to speak with Tara and find out what options are right for you.