An Update from President/CEO Matt Levandowski

Friday, November 20, 2020


After many months, and a lot of adjustments to our daily life both at work and home, I was hopeful that we had turned the corner permanently in the fight against COVID-19. Unfortunately, as you know, cases are on the rise again in the Northeast and across the nation and we are again looking at staying home and staying safe.


Today, I am writing to let you know that we have decided to close the lobby of our Hooksett, NH branch on Monday, November 23rd until further notice, due to the spiking numbers in NH. The drive thru will remain open to assist you.


We plan to keep lobbies in our VT branches open, as long as it’s safe to do so.  Please help us by continuing to wear your mask at all times in public. When visiting a branch, be respectful of social distancing and stay at least 6 feet apart from anyone not in your household. Most importantly, if you are feeling any signs of illness, even if it’s just the sniffles or a headache, stay home!


We have numerous services available to all members to avoid visiting us in person. These services include eBranch digital banking or the mobile app, SmartDeposit, ATMs and of course our call center, that can be reached at 888.252.8932. If you haven’t done so already, sign up for digital banking by visiting our website or the app store on your mobile phone and search for “Heritage Family CU eBranch,” its free, secure and easy to use.


With the holidays quickly approaching, we would love to all be together sharing good cheer. But the small sacrifices we are making to keep our communities safe today will be for the greater benefit tomorrow.


From all of us at Heritage Family Credit Union, wishing you and yours a happy and healthy holiday season. Stay safe!


Matt Levandowski

Emerald VISA
Emerald VISA cards give you the purchasing power you need when you need it. The credit union offers several great Emerald choices for you and your business. Our Emerald VISA cards offers members Choice Rewards, a program specially designed to reward members for their VISA usage.
Whatever your financial needs, day or night, you have access to your account information to help you meet your demanding lifestyle. From our branches, apps and call center we are here in Vermont and New Hampshire to serve you wherever you are.