eBranch

How Do I...

Not sure how you can transact with us remotely? This page should help answer your questions! If you are looking to do something not listed below, please call us at 888.252.8932 or send a secure message through eBranch.
 

Withdraw Money • Deposit a Check • Cash a Check • Deposit Cash Deposit Coin 
Card Services • Make a Loan Payment • Apply for a Loan • Transfer Money
Get a Cashier's Check or Money Order • Balance Inquiry • Order Checks • Shared Branching • Send a Wire
Ask a Question

How do I withdraw money?

You can withdraw money at any of our ATMs or through any of our Drive-Thrus. Additionally, all Heritage Family Credit Union members have  access to more than 80,000 surcharge-free ATMs nationwide.

How do I deposit a check?

You can deposit a check at one of our ATMs or through any of our Drive-Thrus. Additionally, members with Premier Checking accounts are able to use SmartDeposit through eBranch. To access SmartDeposit, please call 888.252.8932 or submit a secure message through eBranch. Please note: when depositing a check through an ATM or SmartDeposit, additional holds may apply.

How do I cash a check?

You can cash a check  at any of our Drive-Thrus

How do I deposit cash?

You can deposit a check at one of our ATMs or through any of our Drive-Thrus.

How do I deposit coin?

Please call 888.252.8932 to schedule an appointment.

How do I get help with my credit or debit card?

Please call 888.252.8932 or send a secure message through eBranch.

How can I make a payment on my loan?

To make a payment on your loan, you can:

​• Utilize eBranch through a web browser or the mobile app
Use our online loan payment system (Please note that mortgages and credit cards cannot be paid through this system.)
​• Visit our Drive-Thrus
• Call 888.252.8932

How can I apply for a loan?

To apply for a loan, you can:

• Apply online
• Apply from inside eBranch through a web browser or the mobile app
• Apply over the phone at 888.252.8932

How can I transfer money?

To transfer money, you can:
• Utilize eBranch through a web browser or the mobile app
• Visit one of our ATMs
• Visit our Drive-Thrus 
• Use M.A.R.S. (our audio teller)
• Call 888.252.8932
Members in good standing can also utilize eBranch to transfer money to an external account or another Heritage Family Credit Union Member. If you have questions on this service, please call 888.252.8932.

How can I get a cashier's check or money order?

Cashier's checks or money orders can be obtained through the Drive-Thrus or be mailed to you by calling 888.252.8932.

How can I do a balance inquiry on my accounts?

A balance inquiry can be obtained by:
• Utilizing eBranch through a web browser or the mobile app
• Visiting one of our ATMs

• Visiting our Drive-Thrus 
• Use M.A.R.S. (our audio teller)

How can I order checks?

Checks can be ordered by:
• Utilizing eBranch through a web browser or the mobile app
• Visiting one of our Drive-Thrus 
• Calling 888.252.8932

How can I complete a shared branching transaction?

During this time, we are accepting shared branching transactions through our Drive-Thrus.

How can I send a wire?

To send a wire, please call us at 888.252.8932.

How can I ask a general question?

For answers to your general questions, please either send a secure message through eBranch or call us at 888.252.8932.