HFCUVT Video Branch

Personal service, wherever you are.

Easy, Convenient, Safe.
Monday: 9:00 AM - 5:00 PM EST
Tuesday: 9:00 AM - 5:00 PM EST
Wednesday: 9:00 AM - 5:00 PM EST
Thursday: 9:00 AM - 5:00 PM EST
Friday: 9:00 AM - 5:00 PM EST
Saturday: 9:00 AM - 12:00 PM EST (By appointment only.)


Want in-person assistance without leaving the comfort of home, office, or the slopes?

Our live team is here to help, with our new HFCUVT Video Branch. Because there’s really nothing quite like a friendly face.

With HFCUVT Video Branch, here is just a sample of some of the things you can do:

  • · Open a new HFCU membership or add a joint member
  • · Apply for a new loan 
  • · Open a new savings, checking account, HSA or CD
  • · Set up a wire transfer
  • · Open an IRA or withdrawal from an existing one
  • · Participate in Financial Counseling with a HFCUniversity Financial Counselor
  • · Get help with certain online banking functions
  • · And much more!


HFCUVT Video Branch is available to use on iOS (Apple) and Android mobile devices. It’s also available on a laptop or desktop computer with a webcam.

Mobile Instructions
Desktop Instructions
Video Branch FAQs

Different departments within Heritage Family Credit Union are available for video calls. These teams are:
·  Member Service
·  Mortgages
·  Business Loans
·  Heritage Way

When an agent from the desired group is available, you will be able to select "Start Video Call" to initiate a call to that group.

Video banking is available to help you weekdays from 9:00 AM to 5:00 PM EST and Saturday, 9:00 AM to 12:00 PM EST by appointment only. After you call, please fill out the brief survey to tell us about your experience.