HFCUVT Video Branch
Personal service, wherever you are.
Easy, Convenient, Safe.
Monday: 9:00 AM - 5:00 PM EST
Tuesday: 9:00 AM - 5:00 PM EST
Wednesday: 9:00 AM - 5:00 PM EST
Thursday: 9:00 AM - 5:00 PM EST
Friday: 9:00 AM - 5:00 PM EST
Want in-person assistance without leaving the comfort of home or the office?
Our live team is here to help, with our new HFCUVT Video Branch. Because there’s really nothing quite like a friendly face.
With HFCUVT Video Branch, here is just a sample of some of the things you can do:
- · Open a new HFCU membership or add a joint member
- · Apply for a new loan
- · Open a new savings, checking account, HSA or CD
- · Set up a wire transfer
- · Open an IRA or withdrawal from an existing one
- · Participate in Financial Counseling with a HFCUniversity Financial Counselor
- · Get help with certain online banking functions
- · And much more!
See how easy it is to use!
HFCUVT Video Branch is available to use on iOS (Apple) and Android mobile devices. It’s also available on a laptop or desktop computer with a webcam.
Mobile Instructions
Desktop Instructions
Video Branch FAQs
How to use HFCUVT Video Branch on your mobile device
Start the HFCUVT Video Branch app. This app is available on Google Play and the Apple App Store.
Tap "Quick Video Call." Enter your name and email address. Check "Agree." Tap "Select team to video call." Scroll to find the desired team to call.
How to use HFCUVT Video Branch on your Laptop or Desktop Computer
Use this button to start the online video chat. You will need a functioning webcam and microphone.
Please note: this button will not work on mobile devices.
Enter your name and email address, check "Agree," and hit "Next." Make sure your camera and audio is working correctly. Click "Next."
If a team member is available for the department you wish to speak to, you will be able to select "Video Call Team" to initiate a call.
Different departments within Heritage Family Credit Union are available for video calls. These teams are:
· Member Service
· Mortgages
· Business Loans
· Heritage Way - Investments, Insurance, & Reitrement
When an agent from the desired group is available, you will be able to select "Start Video Call" to initiate a call to that group.
Video banking is available to help you weekdays from 9:00 AM to 5:00 PM EST. After you call, please fill out the brief survey to tell us about your experience.