ATM/Debit and Credit Card Contact Info
Report a Lost or Stolen Card
Report a Lost or Stolen Card During Normal Business Hours: 888.252.8932
Report a Lost or Stolen ATM/Debit Card After Hours: 866.550.1689
Report a Lost or Stolen Credit Card After Hours: 866.570.1238
Report a Lost or Stolen Card While Out of the Country: 727.299.2449
ATM/Debit Disputes
Dispute a Charge: 888.918.7341
ATM/Debit Card Declines
ATM/Debit Declines During Normal Business Hours: 888.252.8932
ATM/Debit Declines After Hours: 866.550.1689
ATM/Debit Card Activation
ATM/Debit Card Activation Number: (800.631.3197) *must call from primary phone number
ATM/Debit Card PIN Number: (888.886.0083) *must call from primary phone number
Credit Card Rewards
CURewards Customer Service: 1.800.637.7728
Fraud Alerts
You may receive real-time alerts for potentially-fraudulent transactions on your credit or debit card in any of the manners below:
By Phone Call:
Suspicious Debit Card Transactions: 800.272.9446 (caller ID)
Suspicious Credit Card Transactions: 800.328.2071 (caller ID)
By Text:
Suspicious Debit and Credit Card Transactions: 91937
By Email:
Suspicious Debit and Credit Card Transactions: info@hfcuvt.com (Email will reference phone number 888.918.7313)
If you have doubts for any reason, feel free to hang up and call our Call Center at 888.252.8932, which is available 24/7, and we will be happy to assist you. Please call the Call Center at 888.252.8932 to report possible fraud.
In addition to these convenient locations, the Credit Union's ATM card is accepted at the following networks: NYCE, PLUS, PULSE, STAR & COOP. You can access your cash anywhere in the U.S., 24-Hours a day, 7 days a week.
Heritage Family Credit Union is part of “shared branching” - through our partnership with other credit unions, you can conduct transactions in participant’s branches just as if you were in a Heritage Family Credit Union branch.