ATM/Debit and Credit Card Contact Info


Report a Lost or Stolen Card


Report a Lost or Stolen Card During Normal Business Hours:  888.252.8932

Report a Lost or Stolen ATM/Debit Card After Hours:  866.550.1689

Report a Lost or Stolen Credit Card After Hours: 866.570.1238

Report a Lost or Stolen Card While Out of the Country: 727.299.2449

ATM/Debit Disputes


Dispute a Charge: 888.918.7341

ATM/Debit Card Declines


ATM/Debit Declines During Normal Business Hours: 888.252.8932

ATM/Debit Declines After Hours: 866.550.1689

ATM/Debit Card Activation


ATM/Debit Card Activation Number: (800.631.3197) *must call from primary phone number

ATM/Debit Card PIN Number: (888.886.0083) *must call from primary phone number

Credit Card Rewards


CURewards Customer Service: 1.800.637.7728

Fraud Alerts

You may receive real-time alerts for potentially-fraudulent transactions on your credit or debit card in any of the manners below:


By Phone Call:

Suspicious Debit Card Transactions: 800.272.9446 (caller ID)
Suspicious Credit Card Transactions: 800.328.2071 (caller ID)
 

By Text:

Suspicious Debit and Credit Card Transactions: 91937
 

By Email:

Suspicious Debit and Credit Card Transactions: info@hfcuvt.com (Email will reference phone number 888.918.7313)

If you have doubts for any reason, feel free to hang up and call our Call Center at 888.252.8932, which is available 24/7, and we will be happy to assist you. Please call the Call Center at 888.252.8932 to report possible fraud.
 
ATM Locations
In addition to these convenient locations, the Credit Union's ATM card is accepted at the following networks: NYCE, PLUS, PULSE, STAR & COOP. You can access your cash anywhere in the U.S., 24-Hours a day, 7 days a week.
Shared Branching
Heritage Family Credit Union is part of “shared branching” - through our partnership with other credit unions, you can conduct transactions in participant’s branches just as if you were in a Heritage Family Credit Union branch.