ATM EMV Conversion

Heritage Family is starting to convert its ATMs to incorporate EMV readers. This means, when you dip your card to do a transaction, you will need to leave the card in the reader for the duration of the transaction. When all transactions are completed, you will be prompted by the ATM to take your card out. The ATM will beep and flash the card reader until your card is removed.


Fraud Notice

During this time of year, it’s easy to become the victim of fraudulent charges, especially on your debit card.  HFCU would like to remind you of some best practices to help protect you and your money.

1. When using an ATM machine, check for anything that looks suspicious about the machine, including parts that seem to have been added, are crooked, loose or seem to be in disrepair.
2. Protect your pin number.  Never share your pin with others, and when entering your pin number, shield your finger strokes from prying eyes.
3. Only shop from trusted websites and make sure that your computer’s virus protection is up to date.
4. Check your statement frequently and verify all charges are accurate.  If you notice something that does not belong to you, please contact the call center immediately at 888.252.8932 or visit your local branch.
5. Do not give out your debit or credit card number over the phone, unless you initiated the call and are speaking to a known person.

Thank you, and have a safe, happy and healthy holiday season!


Teller Cash Recyclers

Heritage Family Credit Union will be deploying 16 Teller Cash Recyclers at all of their branches throughout 2016 and 2017.  Teller Cash Recyclers automate cash-in, cash-out transactions that typically occur at the teller line. By eliminating manual tasks, such as counting cash, tellers are free to spend more time focusing on the needs of their members.  
“In today’s world, the threat of robberies is an ever-present danger and we need to continue protecting both our members and staff. Not only will these new TCR machines automatically sort and store the cash in a secured vault, they will help improve speed and accuracy at the teller line,” said Matt Levandowski, President & CEO of Heritage Family Credit Union (HFCU).

 

Emerald VISA Credit Cards' Due Dates Are Changing!

Heritage Family Emerald VISA credit cards' due dates are changing in order to give all card types the same due date each month. The July & August 2016 payments on Classic, Gold & Platinum cards will be due on different days, but will become consistent in September 2016. Please remember to make any changes regarding any automatic payments to your HFCU VISA credit card to insure a seamless transition.

For Heritage Family Emerald Classic VISA credit cards, there will be two steps to this process.

1.    Your August 2016 Heritage Family Emerald Classic VISA credit card’s due date will be on the 22nd of the month.
2.    Then, starting in September 2016, your due date will permanently change to the 17th of the month, and will remain on the 17th of the month every month thereafter.

For Heritage Family Emerald Gold & Platinum VISA credit cards, there will be two steps to this process.

1.    Your August 2016 Heritage Family Emerald Gold & Platinum VISA credit card’s due date will be on the 9th of the month.
2.    Then, starting in September 2016, your due date will permanently change to the 17th of the month, and will remain on the 17th of the month every month thereafter.

If you have any questions, please do not hesitate to call us at 888.252.8932. We apologize for any inconvenience. Thank you for your continued membership.

 
Emerald VISA
Emerald VISA cards give you the purchasing power you need when you need it. The credit union offers several great Emerald choices for you and your business. Our Emerald VISA cards offers members Choice Rewards, a program specially designed to reward members for their VISA usage.
Locations
Whatever your financial needs, day or night, you have access to your account information to help you meet your demanding lifestyle. From our branches, apps and call center we are here in Vermont and New Hampshire to serve you wherever you are.